Home Solutions Overview Truly Private Email Spam Prevention ID Theft Elimination End to end Compliance Business Efficiency Products Overview Private Email Private Domains & Addresses Support Overview Self-Help Docs Tech Support FAQs Feedback Partners Partner Programs Become a Partner Company About Us Management Board of Directors News & Events Careers Contact Us Contact Home Support Home Self Help Docs Tech Support FAQs Feedback Private Email Private Domain Names Downloading and Installing Sending and Receiving What is Private Email? Private Email is complete privacy in communications from keyboard to keyboard, where everything is fully encrypted, header, content and attachments, and where email addresses cannot be seen, spoofed or hacked while in transit. Users simply download the LOQAgent from WebLOQ and follow the simple installation instructions; they can begin sending Private Email within minutes. Can I use my existing email address? In order to send Private Email, only private addresses are accepted. This is what protects your WebLOQ Private Email account from spam, address harvesting and identity theft. However, remember that once you have installed Private Email, you will have two email accounts, the Private Email account and your existing email account. When sending, all you have to do is choose the email address from which you wish to send email, from the drop-down menu in your email client. To whom can I send Private Email? You can send Private Email to anyone with a Private Email address. If you want to communicate with someone who does not yet have a WebLOQ account, you can send an automatic email inviting them to sign up and get a Private Email address by clicking on the “Tell-a-Friend” button on your Private Email client. How do I invite a friend or colleague to become a Private Email subscriber? Send a regular email notice to let them know you would like to send them a Private Email, or just click on the "Tell-A-Friend" button. They can sign up and get a Private Email address in minutes at www.webloq.com How do I verify senders and recipients? The LOQAgent only works with Private Email addresses. An alert message will be displayed when an email address is incorrect or a public email address has been included in the To: field for a Private Email. How do I track Private Emails? The Private Email Record Center can be accessed by right-clicking on the LOQAgent tray icon in the lower right corner of the screen. A search tool is included to help you quickly find any given email and its tracking information. What is a Private Domain Name? A private domain name is a totally unique way to identify a virtual private community and its members, where each member can have a unique Private Email address that cannot be seen, spoofed or hacked while in transit. A private domain name operates independent of the public DNS. WebLOQ offers three types of Private Domains: Basic Domains, Business/Professional Domains, and Telephone Number Domains. What Is A Basic Domain? A Basic Domain is a generic private domain chosen from a list of nine pre-assigned private domains and 12 popular extensions, for use with the basic version of Private Email accounts. Example: johndoe@mailoq.private What Is A Business/Professional Domain? Professional can select from a list of several hundred private and professional domains and insert the extension of their choice. The root names could highlight the industry or specialty, while the extension can be used to identify a specific profession or business. Example: johndoe@vintner.carmelvalley What Is A Telephone Number Domain? A Telephone Number Domain is a unique private domain created by combining your telephone number and a custom sub-domain name, for use with any Private Email account. Example: johndoe@888-555-1212.office. Can I create my own domain name? WebLOQ offers a wide choice of domain names for professionals and businesses. Applications for custom, reserved and premium domain names will be accepted shortly. Can My domain name be stolen? The private domain has no value to anyone other than a legitimate WebLOQ subscriber and cannot be spoofed or hijacked. WebLOQ is a non-anonymous service where every subscriber is known and all email addresses are verified. How difficult is it to learn to use? Provided you are already an email user, no special skills are needed. The download is fast and easy. Installation and configuration are automated and require little intervention. Do I need any special equipment or software? No. All you need is a laptop or desktop computer, a browser and a standard public email account. What type of connection do I need? WebLOQ Private Email requires a broadband connection, such as DSL, cable or broadband wireless. What email clients are compatible with WebLOQ Private Email? Virtually any email client will work with Private Email. Our Email auto-configuration tool is available for use with Outlook (2000, 2002, 2003), Outlook Express, Thunderbird and Eudora. If you use MacMail or an email client not listed, use the configuration shown in the MacMail or Thunderbird tutorials which can be found by right clicking on the LOQAgent icon in the lower right corner of the screen. Can I install Private Email on more than one computer? Yes, you can subscribe to use Private Email on multiple computers. The instructions include information on how to install the LOQAgent in multiple computer environments. Can I connect through my company network? Yes. Because standard email ports are used, you can connect to Private Email from anywhere. Can I use Private Email both public and private accounts? Once you have installed Private Email, you will have two email accounts, the Private Email account and your existing email account. When receiving new email, the email is automatically filed in public or private folders. When sending, all you have to do is choose the email address from which you wish to send email, from the drop-down menu in your email client. How do I create Private Email folders? During the installation process, the auto-configuration tool in the LOQAgent automatically sets up the email account. One Private Email Folder is automatically set up for Thunderbird. For Outlook, Outlook Express, MacMail and other email clients, the Private Email Folders can be set up using the Installation Guides. We recommend managing Private Email separately from regular email by setting up a complete set of private folders, including inbox, outbox, drafts, sent items and deleted items. If you wish to modify the folders, simply use the same procedure that you would use to manage your public email folders. How do I synchronize with my Address Book? Whether you use public email or WebLOQ Private Email, the Address Book works the same and can manage both sets of email addresses. Can I send private calendar invites? Yes, sending private calendar invites is the same as sending public calendar invites. An alert message will notify you if any invitees do not have a Private Email address, and you can then easily invite them to become a Private Email user. Is there a size limit for content and attachments? The basic version of Private Email is limited to 5MB per email. The business and professional versions may send larger attachments using our Progressive Download feature. What happens if I need to recover the encryption key? In the event that a key pair is lost, you will receive security alerts and you will not be able to read the affected private emails. The key pair needs to be restored or replaced. If the key pair is restored you will be able to retrieve your private email. If the key pair is lost and has to be replaced, private emails sent to you will need to be resent by the senders. WebLOQ recommends that you backup your key pair by using the “Copy Account Profile” feature by right clicking on the WebLOQ tray icon. Otherwise, contact Tech Support for a replacement key pair. The WebLOQ enterprise solution will provide administrative key recovery. 1 (888) 815 - 0008 Contact Us Site Map Privacy Legal © 2007 WebLOQ, Inc. All Rights Reserved